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FAQ

Common questions about installing, configuring, and customizing the Kibble theme.

General
What Shopify plans does Kibble support?
All plans — Basic, Shopify, Advanced, and Plus. No plan-specific features are gated.
Do I need any apps for the pet sections to work?
No. All 7 custom sections are built into the theme with no external dependencies. The Autoship section works best with Seal Subscriptions, but is functional without it.
Is Kibble mobile-responsive?
Yes. All sections and layouts adapt automatically to mobile, tablet, and desktop screens. No extra configuration needed.
Does Kibble support multiple languages?
Yes. All user-facing strings are in the theme's locale files and can be translated from the Theme Editor under Theme settings → Translations.
Sections
Can I use the pet sections on pages other than the homepage?
Yes. Most sections can be added to any template that supports sections — homepage, product pages, collection pages, and custom pages.
How does the Pet Quiz work without a backend?
The quiz uses client-side JavaScript to filter products from a selected collection based on product tags. Tag your products with relevant attributes (e.g., dog, adult, grain-free) and the quiz will match them automatically.
Can I add more pet types to Shop by Pet?
Yes. Add as many Pet Category blocks as you need in the Theme Editor. Use the pet type dropdown for built-in icons, or upload a custom image for any animal.
How do I set up the Autoship section with Seal Subscriptions?
Install Seal Subscriptions, create a selling plan group, then add the Autoship Highlight section. The CTA button dynamically updates its URL to include the selected selling plan ID.
Customization
How do I change colors?
Go to Theme Editor → Theme settings → Colors. Choose a preset (Kibble, Ocean, Terracotta, Sage) or set individual color values. Changes apply instantly across all sections.
Can I change the fonts?
Yes. Modify type_heading_font and type_primary_font in Theme settings. Kibble defaults to Nunito but supports any font in Shopify's font library.
Can I use custom icons in Shop by Pet?
Yes. In each Pet Category block, you can upload a custom image instead of using the built-in pet type icons.
Troubleshooting
The Pet Quiz shows no results.
Make sure you've selected a collection in the quiz section settings, and that products in that collection have tags matching the quiz options (e.g., dog, puppy_kitten, small, grain_free).
Images look stretched or cropped.
Use square or 4:3 aspect ratio images for best results in grid sections. The Before/After section works best with matching image dimensions on both sides.
Section styles aren't updating.
Try clearing your browser cache or opening an incognito window. Shopify caches theme assets aggressively — changes may take a minute to propagate.
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Still stuck?

Contact support — we respond within 24–48 hours and will help you sort it out.